Resources: FAQs

Frequently asked questions

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Super Admins, Admins, and Recruiters

What is UNA?

UNA is a comprehensive platform that provides Clinical Competency Testing solutions, skills checklists, self-assessment tools, and mandatory courses for healthcare professionals. It helps healthcare organizations evaluate and ensure the competency of their staff.

How do I create and manage profiles for my healthcare professionals (HCPs)?

You can create and manage healthcare professional (HCP) profiles directly within the UNA admin dashboard or via your core ATS platform, seamlessly integrated with your system, onboarding tools, or CRM.

How can I assign content to HCPs?

Content can be assigned directly through the UNA admin dashboard or your integrated solution. You can assign competency tests, skills checklists, and mandatory courses to specific HCPs or groups.

How do I track the progress of assigned content?

Progress can be monitored in real-time through the UNA admin dashboard, where you can view detailed reports and progress status. The API also supports progress tracking, allowing you to integrate this data into your system of record.

Can I add custom content or client specific content to be delivered through the UNA platform?

Yes, UNA allows for the customization of courses to meet specific organizational requirements. You can add client-specific education modules to enhance compliance and relevance.

How secure is the UNA platform?

UNA employs advanced security measures to ensure the protection of sensitive data. All data is stored securely, and access is controlled to maintain confidentiality and integrity.

What kind of support does UNA offer for integration?

UNA provides comprehensive API documentation and technical support to assist with integration into your existing systems. Our support team is available to help you with any questions or issues that may arise during the integration process.

How do we contact UNA?

Feel free to contact us via phone (336) 544-4829 from 9a – 5p EST or via email help@unahealth.com from 9a – 9p EST.

HCPs, Candidates, and Clinicians

What is the UNA platform?

UNA is an easy to use, mobile platform designed to help healthcare professionals manage their clinical competency, complete mandatory courses, and stay compliant with industry standards.

How do I access my assigned content?

You will be invited, via email, by the organization recruiting you for an assignment.

You can access your assigned competency tests, skills checklists, and mandatory courses through the UNA web portal. Simply log in with your credentials to view and complete your assignments.

Can I complete my assignments on a mobile device?

Yes, UNA’s platform is mobile-friendly, allowing you to complete all your assignments on your mobile device at your convenience.

How is my personal information protected on UNA?

UNA takes data security very seriously. Your personal information and credentials are stored securely, and access is restricted to authorized personnel only.

Who do I contact if I need help with the UNA platform?

For any technical support or questions about the UNA platform, you can contact your organization’s admin user or reach out to UNA’s support team through the help section in the app or on the website. help@unahealth.com

Can I update my personal and professional information on UNA?

Yes, you can update your profile information through the UNA platform. Ensure your credentials, certifications, and contact details are always current to maintain compliance and accuracy.

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